David Brown

I have worn glasses (short-sighted) since the age of 15 and now at 42 am rapidly reaching the age where I will possibly need reading glasses at some stage over the next few years. Given the pandemic and the fact that I’ve not been able to go on holiday since November 2019, I was in a position where I’d be able to afford laser eye surgery.

I went to Optimax in Leeds on Friday 9th October 2020 when I had all the relevant eye tests but was told that my cornea were too thin for laser treatment, and was offered the implantable contact lens as an alternative. My prescription is -4.75 in my left eye and – 3.25 in my right eye.

I had paid my deposit and was all set to go today (10th April) but yesterday I opted out of the surgery and cancelled – so what put me off?

In the week leading up to my appointment, I found that the Optimax centre in Leeds were unable to answer (what I thought to be) some very straightforward questions I had. There was, of course, no available specialist to answer my queries and I was also worried that they were wanting full payment to be made some two days before the surgery was to take place. Even now, I wouldn’t be able to tell you the name of my proposed surgeon who was going to carry out the surgery. They provided no paperwork with this important information, so that I have been unable to look at his experience and success or failure rates.

A bit perturbed by the above, I set about looking for reviews of Optimax after work on Thursday afternoon, and am glad that I did, but wish I had done this sooner, as I wouldn’t now be in the potential position of losing a £1,000 deposit.

Having read some of the horror stories however, especially concerning the possibility of cell damage with these lenses, and the need for an ECC test every year, that was not explained to me, plus lack of aftercare, customers experiencing starbursts, halos, dry eyes, and worsening vision post surgery, I am fully confident that I have had a lucky escape.

The surgeon told me that I could have both my eyes operated on at the same time, which is apparently a big no-no, as well as the possible complications and side effects being buried deep in a six page customer declaration form.

At the end of the day, £1,000 is a lot of money, but it pales into insignificance compared to the stories I have subsequently read on the internet. I would really encourage anyone who is wanting to have surgery to do some serious research before going ahead with the procedure. I was unaware, until finding information on a website that most companies pay their staff commission on sales and the whole eye refractive industry is unregulated.

I was definitely not fully informed and would appreciate any advice you can offer to help me recover my £1,000 deposit.

You only get one pair of eyes, and I for one, will be sticking to glasses and contact lenses.

Many thanks in advance.

David Brown


I would highly recommend contacting Sasha Rodoy (Patient Advocate at My Beautiful Eyes Foundation) who will be able to advise you. Email sasha@mybeautifuleyes.co.uk

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