Thank you for taking the time to leave your review – it is appreciated. It’s not surprising Optimax deleted your Facebook review from their site, they are only interested in positive reviews.
Although you mention you are already trying to get a refund from Optimax and awaiting a reply from them, I would also recommend you contact Sasha Rodoy who is Patient Advocate at My Beautiful Eyes Foundation.
Here are the details if you wish to contact Sasha: firstname.lastname@example.org
It’s also worth reading other reviews on this forum as well as the several dedicated Facebook, instagram and Twitter pages which are trying to highlight the pitfalls of this corrupt and unregulated industry.
Definitely keep us posted on any developments – stay positive.